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Pull something off the shelf. I write most weeks about the parts of an event nobody sees.

New on the shelf

everything on the shelf

The event planning form that replaced nine emails

The event planning form that replaced nine emails

Somebody on your team turns up with the wrong number, and they were told the right one in a conversation three weeks ago. This post covers why that keeps happening even when everyone communicates well, the event planning form that fixed it on a nine-hundred-person conference, and the three things that make written capture actually hold.

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How to prevent your retreat from falling apart (even if you’re a first-time host)

How to prevent your retreat from falling apart (even if you’re a first-time host)

Something changes in a client relationship after you've been in a room together. She replies faster, refers more freely, and renews without a conversation about it. This post covers what actually happens in that room and why an afternoon does what a year of posting cannot.

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